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Error after subscription manual update

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17 Nov 2024 15:24 - 17 Nov 2024 15:26 #1 by karl.binet
Hello

Version 11.4.2

i'm heading into subscription and i select force manual update

 

i'm getting the message Revision installed

 

but then i'm getting this visual in subscription menu

 

and from this point Projeqtor website is down, no longer responding

here is the error.log from apache


[Sun Nov 17 09:13:24.962619 2024] [php7:warn] [pid 2826:tid 2826] [client 10.1.120.51:49766] PHP Warning:  session_start(): Failed to decode session object. Session has been destroyed in /var/www/html/tool/projeqtor.php on line 46, referer: gp.regiscote.com/view/main.php
[Sun Nov 17 09:13:24.962663 2024] [php7:error] [pid 2826:tid 2826] [client 10.1.120.51:49766] PHP Fatal error:  Uncaught Error: Class 'SqlElement' not found in /var/www/html/model/Parameter.php:8\nStack trace:\n#0 /var/www/html/tool/projeqtor.php(1811): require_once()\n#1 [internal function]: projeqtorAutoload()\n#2 /var/www/html/tool/projeqtor.php(3039): spl_autoload_call()\n#3 /var/www/html/tool/projeqtor.php(3170): logTracing()\n#4 /var/www/html/tool/projeqtor.php(1687): errorLog()\n#5 /var/www/html/model/_securityCheck.php(41): traceHack()\n#6 /var/www/html/model/LeavesSystemHabilitation.php(32): require_once('/var/www/html/m...')\n#7 /var/www/html/tool/projeqtor.php(1811): require_once('/var/www/html/m...')\n#8 [internal function]: projeqtorAutoload()\n#9 [internal function]: spl_autoload_call()\n#10 /var/www/html/tool/projeqtor.php(46): session_start()\n#11 /var/www/html/tool/checkAlertToDisplay.php(29): require_once('/var/www/html/t...')\n#12 {main}\n  thrown in /var/www/html/model/Parameter.php on line 8, referer: gp.regiscote.com/view/main.php
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Last edit: 17 Nov 2024 15:26 by karl.binet.

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18 Nov 2024 10:54 #2 by babynus
Hi,

It is very strange, I never faced this kind of issue.

First workaround is to install V11.4.2 from community version.
You should have your instance back

Babynus
Administrator of ProjeQtOr web site

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18 Nov 2024 10:56 #3 by babynus
To help me analyse issue, can you check that you still have expected file
projeqtor/model/persistence/SqlElement.php 
Please check that this file exists and that php user has rights to access this file, and its content.
If possible post this file as attachment on this forum.

Babynus
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18 Nov 2024 12:26 #4 by babynus
Hi,
To be able to analyse what went wrong during upgrade can you please :
 - check projeqtor log file of when you applied upgrade and post logs of upgrade
 - check apache error log file of when you applied upgrade and post logs of errors if any
 - post here some (not all, just 2 or 3) of the files that where upgraded (you'll see the list on your screenshot : view/objectDetail.php, tool/jsonQuery.php)

I guess there was an issue and you retreived errors instead of expected files.
 

Babynus
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18 Nov 2024 13:15 #5 by karl.binet
Hi,

Thanks for your reply,  first thing you should know, my instance is not down, i'm using virutal machine snapshot, so before any update, i'm doing a snapshot and if something goes wrong, i revert to the snapshot before update.

this post was made to inform you of this issue.

I will try another manual update later and i will answer all your questions to help you figure out what's going on.  I will provide all files and logs you asked.

Regards

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18 Nov 2024 13:41 #6 by babynus
OK.
Great you are not blocked.
 

Babynus
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