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What does "Input mailbox for Tickets" do?

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27 Jun 2020 12:32 #1 by mukamaivan
I want a client to send ticket through email but this seems not working.
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27 Jun 2020 17:21 #2 by babynus
In fact it does work.
It tested it several times works like a charm.

Just configuration may be weird.
Have a look at global parameters how to configure imap to read replies, it works the sae way.

NB : if you want help, please give more information than just "seems not working"

Babynus
Administrator of ProjeQtOr web site
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29 Jun 2020 11:25 #3 by mukamaivan
I have setup the IMAP host and user under Controls & Automation -> Input mailbox for Tickets

Under Global parameter -> Automation

IMAP host: {myhost:993/imap/ssl}INBOX

Also tried

IMAP host: {myhost:143/imap}INBOX

(NOTE: you been referring us to user manual but it is not anywhere in the user manual)

Admin Cron is running.

telnet myhost 143

Result: *OK Dovcot ready

When is send email to This email address is being protected from spambots. You need JavaScript enabled to view it., I receive the email but it doesn't to Work -> Tickets

Where could be the problem.
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29 Jun 2020 11:40 #4 by babynus
Possibly you read the email from a mail client.
ProjeQtOr will only treat unread emails (to avoid treating same emails several times).

It email is correctly read, you'll have some trace on the mailboix definition and in the logs.

Babynus
Administrator of ProjeQtOr web site
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