Ticket-Mail with attachment leads to brocken ticket

Little addition:
I looked deeper into that error and found out that this png-image is the only file within this attachment folder and has a file size of 0

Me again: I discovered that all images in the attachment folders for that ticket had size 0. Replacing them all by correct images made me able to see the ticket. Ich think there is a problem with having an email containing images as an attachment to a ticket mail...

babynus post=31759 wrote: Hi,
Glad to see you found workaround.
In fact, wrong image may come from import with older version of Projeqtor (some encoding not taken into accound)
Possibly you could try and import image with same "correct" images and sse if issue persists.

 

Last not working ticket was created with latest ProjeQtOr version (9.3.4)...[/quote]

babynus post=31759 wrote: Hi,
Glad to see you found workaround.
In fact, wrong image may come from import with older version of Projeqtor (some encoding not taken into accound)
Possibly you could try and import image with same "correct" images and sse if issue persists.
 

In deed I realized that mails containing emojis in utf8 will be rejected (ticket rejected : SQLSTATE[HY000]: General error: 1366 Incorrect string value: '\xF0\x9F\x98\x89) - do I have to tell the customers not to use emojis or is there another possibility to accept them?