[SOLVED] [9.3.5-9.4.3] Problem on tickets - "In progress" field empty

Hello,
One of our two projeqtor (nearly identicals) has a problem in one field only (strangely enough) that stay empty unless you change the state of the ticket.
When our agent encode their ticket, they put the date of the future reunion in the "In Progress" field even as the ticket stay as "enregistré" default state

Since now 1-2 month (they didn't tell me before then :/ ) that field becomes blank when they click on the save button after encoding the usual data

 

It should update the date (without specified hour, it should be 00:00) but it doesn't even if it says ticket x updated

If i try to change the date to anything else:

 

It says it didn't update since there is no data change

For some reasons, the only way to change this field is to put the ticket in another state like "In progress", and only then, the In progress field get a date and hour

The three other fields below "paused-done-closed" still work properly, and i can put values in them even in the default ticket state "enregistré"

The same field on our other projeqtor works perfectly, the only difference in the two instance being one used heavily in tickets

That broken field hasn't even been touched ever and suddenly doesn't record any data unless the ticket change state

Could you help me please ?

Thanks

Weird that it worked before

So, I can change the tickets type to make the checkbox not solely dependent of the status, so they can check the box immediately at the creation and put the date ?

Thanks

EDIT: Not at creation it seems, but just after, which is nearly the same

Thanks for the quick reply

It is still strange that it didn't work like this anymore