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[SOLVED] Assistance Needed with Auto Ticket Creation Log Issue

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05 Déc 2024 08:22 #1 by chandrashekhar
Assistance Needed with Auto Ticket Creation Log Issue was created by chandrashekhar
Hi Team,I hope this message finds you well.After enabling the auto ticket creation feature (configured with two input mailboxes), I noticed that the log file is growing excessively large—approximately 6 MB daily. This seems to be due to repetitive entries being generated in the logs. Below is an excerpt of the repeated log message:
2024-12-05 12:41:31.845 ----- DEBUG ----- [IMB#3] Mailbox #3 {imap.gmail.com:993/imap/ssl/novalidate-cert}Facor for chaavi@gmail.com is empty (filter='UNSEEN UNDELETED')  
2024-12-05 12:41:35.299 ----- DEBUG ----- [IMB#4] Mailbox #4 {imap.gmail.com:993/imap/ssl/novalidate-cert}Smcg for chaavi@gmail.com is empty (filter='UNSEEN UNDELETED')  
...
These messages are logged approximately every 10 seconds and seem to indicate an issue with mailbox interaction or configuration. As a result, we've unfortunately had to temporarily disable the auto ticket creation feature.Could you kindly assist in identifying the cause and provide guidance on resolving this? Your help would be greatly appreciated.Thank you in advance for your support!
 

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05 Déc 2024 16:02 #2 by Arkhanje
Replied by Arkhanje on topic Assistance Needed with Auto Ticket Creation Log Issue
the problem is known and will be fixed very soon, the ticket is registered at # 9258 .
These logs, generated every 10s, just indicate that your mailbox is empty.
The following user(s) said Thank You: chandrashekhar

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11 Déc 2024 14:29 #3 by babynus
Replied by babynus on topic Assistance Needed with Auto Ticket Creation Log Issue
Well, it's not a bug.
It's a valid trace.
We left intentionnaly this trace in prod when debug mode is activated to help debug issues.

Just turn out debug log level and get back to trace which is advised for production instance.
 
Babynus
Administrator of ProjeQtOr web site
The following user(s) said Thank You: chandrashekhar

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23 Déc 2024 13:20 #4 by chandrashekhar
Replied by chandrashekhar on topic Assistance Needed with Auto Ticket Creation Log Issue
Hi,

It was already in Trace mode, but these messages were logging continuosly, Anyway now it has been solved for me after opening extension fileinfo in PHP.

PFA
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