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Does not progress anymore on loading spinner after login

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11 Juil 2015 01:44 - 11 Juil 2015 02:55 #1 by kuksundo
Hello.

I am new projeqtor.

I just installed projeqtor v 5.0.2 on window 2013 server with XMAPP and PostgreSQL.

Install is OK, and log-in first as admin/admin. Spinner is displayed with "loading" message.

But processing is not anymore. "loading" is show forever.

What can i do something for use fantistic projeqtor?
Last edit: 11 Juil 2015 02:55 by kuksundo.

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11 Juil 2015 12:30 #2 by babynus
Maybe you're facing some timeout issue.

On first connection, database is populated. This can take from 30 second up to 5 minutes, depending on server performance.
Defaut PHP Timeout is 30 seconds. ProjeQtOr tries to dynamicalle inclease this value up to 1500 seconds duriong setup.
But some PHP stacks do not allows this dynamic change (it is the case on most hosting platforms).
It you have acces to php.ini, try and incread value of max_execution_time (then restart php to take new value into account)
If you don't, try and install incrementally each stable release of each major version (install V1.0.x, then 2.0.x, and so on up to V5.0).

But in any case, you should have traces in log file.
Post it here to confirm analysis.

Babynus
Administrator of ProjeQtOr web site

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13 Juil 2015 00:48 #3 by kuksundo
Thank you for your advice.

I have tested again with modifing php.ini as max_execution_time value to 1500 and get same result -> loading message displayed continues...

Also checked log file :
2015-07-12 07:00:xx.xxx ===== TRACE ===== NEW CONNECTED USER 'admin'
2015-07-12 07:10:xx.xxx ===== TRACE ===== DISCONNECTED USER 'admin'

That's all in log file.

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13 Juil 2015 08:47 #4 by babynus
Hi,

Log shows normal connection / disconnection.

1) Is the database populated ?
2) what value parameterValue) in table parameter for parameterCode='dbVersion' ?
3) could you check for browser issue logged in console ?

Babynus
Administrator of ProjeQtOr web site

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13 Juil 2015 09:51 #5 by kuksundo
Hi!

1) postgreSQL DB has 130 tables after installation(Database Name = projeqtor).
2) parametrcode's dbVesrion = V5.0.2
3) how can i check the browser issue, give me some hints.

thanks.

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13 Juil 2015 12:10 #6 by babynus

3) how can i check the browser issue, give me some hints.

[F12] to open Dev Tools.
Click on Console TAB.

Babynus
Administrator of ProjeQtOr web site

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