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search in notes of tickets possible ?

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07 Jan 2022 11:08 #1 by fxpourtier
search in notes of tickets possible ? was created by fxpourtier
Hello,

Happy new year ;-)

It's possible to search word in Notes of ticket ?
I don't found this feature in filter or section tickets of new GUI :-(

best regards

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07 Jan 2022 11:24 - 07 Jan 2022 11:26 #2 by alainforma
Replied by alainforma on topic search in notes of tickets possible ?
HI,

Yes Projeqtor is magic ;-)

see below and go to it
Attachments:
Last edit: 07 Jan 2022 11:26 by alainforma.

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07 Jan 2022 11:39 #3 by MagicBuzz
Replied by MagicBuzz on topic search in notes of tickets possible ?
Hello, I have a similar question : we use previous tickets as knowledge database.
The we would like to search on ANY ticket and note, regardless its state and access rights.
Let's say I want to be able to find any "ERROR 52" related ticket regardless I'm affected to customer projects or not, and regardless the customers, projects and tickets status.

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07 Jan 2022 11:41 #4 by fxpourtier
Replied by fxpourtier on topic search in notes of tickets possible ?
Hi,

Thank you for you quick reply :-)
Projeqtor is very Magic :-D

I search "Complément" in notes.
I try this feature with seach "Complé" and "Comple" and it doesn't work :-(
BUT it work with without "é" or "e" : Compl"

It's a bug or my 9.3.5 is too old ?

Best regards

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09 Jan 2022 19:13 #5 by babynus
Replied by babynus on topic search in notes of tickets possible ?
I gess searching with accents won't work as CK Editor replaces accents with HTML characters.
So searching in notes with accents won't work.
Babynus
Administrator of ProjeQtOr web site
The following user(s) said Thank You: fxpourtier

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09 Jan 2022 19:16 #6 by babynus
Replied by babynus on topic search in notes of tickets possible ?

MagicBuzz post=32038 wrote: Hello, I have a similar question : we use previous tickets as knowledge database.
The we would like to search on ANY ticket and note, regardless its state and access rights.
Let's say I want to be able to find any "ERROR 52" related ticket regardless I'm affected to customer projects or not, and regardless the customers, projects and tickets status.

Quick Search option will seach whatever the status, even closed tickets will e retreived, but won't bypass access rights.
If user hasn't rights to see a ticket, he will never see it, whatever the way he tries.
It is a security option that we will never remove.
Babynus
Administrator of ProjeQtOr web site

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