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ProjeQtOr free project management software - How to see tickets on the screen Client, in the tab "Link" ? - ProjeQtOr

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How to see tickets on the screen Client, in the tab "Link" ?

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15 Déc 2023 15:43 #1 by dnaton
How to see tickets on the screen Client, in the tab "Link" ? was created by dnaton
Hello,

I saw in the client Screen, tab "Link",  that tickets could be displayed.....but I don't understand how 
File Attachment:


I created a client, created a project affected to this client, created a ticket affected to this project (visible in the link tab of the project).

But when I go to the client, in the tab "Link", I don't see the ticket
File Attachment:


Could be anyone explain me what I do wrong ?

 
Regards,
Damien
.
ProjeQtOr v11.0.1 - Apache v2.4.56 - MariaDB v10.4.28 - PHP v8.2.4
Plugins installed : Personalized Translation 1.5 - Customization of screen 6.6

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16 Déc 2023 11:52 - 16 Déc 2023 11:53 #2 by babynus
Replied by babynus on topic How to see tickets on the screen Client, in the tab "Link" ?
Hi,

In standard behavior, if this option is enabled (display tickets in client screen) on a client you'll see all tickets where requestor is a contact belonging to the client.

In addition, if you get Screen Customization plugin and if you add field idClient to ticket object, then list of tickets on client screen will list tickets with corresoinding idClient.
Note that in that case indirect link through requestor is lost.
Babynus
Administrator of ProjeQtOr web site
Last edit: 16 Déc 2023 11:53 by babynus.

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18 Déc 2023 08:37 - 18 Déc 2023 08:38 #3 by dnaton
Replied by dnaton on topic How to see tickets on the screen Client, in the tab "Link" ?
Hi,
Thanks for your response. 

When you write "if this option is enabled (display tickets in client screen)", you talk about this parameter  (image ici)  ? Or is there another parameter to modify ?
Regards,
Damien
.
ProjeQtOr v11.0.1 - Apache v2.4.56 - MariaDB v10.4.28 - PHP v8.2.4
Plugins installed : Personalized Translation 1.5 - Customization of screen 6.6
Last edit: 18 Déc 2023 08:38 by dnaton.

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19 Déc 2023 11:48 #4 by babynus
Replied by babynus on topic How to see tickets on the screen Client, in the tab "Link" ?
Yes, it is the parameter.
Babynus
Administrator of ProjeQtOr web site

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