[SOLVED] Random user problem -- recreate a new ressource or reset an account

Hello,
I am a projector administrator in my company, and I encounter the following case : 

• A user changes the status of a ticket. The change does not occur, the ticket remains in its original state but despite this a notification about this change of state is sent as if the state had changed. 
• This issue is random and only for this user and no other user in my application has this problem with the same or different profile.
  So I assume it’s user-related.

According to my analysis, this change of status is not recorded in the tables tickets, history ...=> SQL update random problem with this user ?

At the moment we are working with V 10.3.6 and have to migrate in 3 months into V 12.X

The log returns this type of error => see the attachment


The solution I am considering would be to recreate a new ressource for this user unless there is a way to reset an account?

What do you think?

Thank you for your help.

Best regards

gltmalo
 

Resolved with the delivery of a corrective patch by priority support