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Report Errors After Move

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02 Mar 2018 16:01 #1 by Rincon
First off, this is a wonderful piece of software that compares equally with a lot of the full paid ones. It is apparent how
much work has gone into this. Great job!

We recently moved from a Linux shared host to a Remote Dedicated Windows Server 2016. We copied the file structure and database
over for version 6.5.4. We did get it working and the performance is better on PHP 7.1.4. We are experiencing some issues though that we hope you can help with.

1. Reporting:

Reports are working, but the graphs are not displaying. Instead, there is a red error box.



See the attachment. The error log is below

2018-03-02 08:53:26.675 ***** ERROR ***** [removed name] ERROR *****
2018-03-02 08:53:26.689 ***** ERROR ***** [removed name] on file 'removed path\external\pChart2\class\pImage.class.php' at line (235)
2018-03-02 08:53:26.702 ***** ERROR ***** [removed name] cause = imagettfbbox(): Could not find/open font

We have made sure that all extensions are active and permissions are correct.

2. Global Parameters Mailing screen is not displaying correctly:

Attachment not found



Any help is greatly appreciated.

Thanks
Attachments:

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02 Mar 2018 16:12 - 02 Mar 2018 16:13 #2 by babynus
Replied by babynus on topic Report Errors After Move
Hi,

1) I guess GD library is missing or not correctly installed
or font is missing : we use verdana, check that server knows this font
or possibly file is missing : /external/pChart2/fonts/verdana.ttf

2) Check acces rights for connected user.

Babynus
Administrator of ProjeQtOr web site
Last edit: 02 Mar 2018 16:13 by babynus.

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02 Mar 2018 16:19 #3 by Rincon
Replied by Rincon on topic Report Errors After Move
It looks like the attachment was missing for the mail screen error. The display of it
is broken.

Attachments:

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02 Mar 2018 16:26 #4 by Rincon
Replied by Rincon on topic Report Errors After Move
It is actually gd2. I did enable everything just to double check.



Double checked the fonts folder as well and the font file is present.



Thanks for any additional assistance.
Attachments:

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02 Mar 2018 16:36 #5 by babynus
Replied by babynus on topic Report Errors After Move
1) on file report/report45DegreeChart.php, thy and replace line 324 from
$graph->setFontProperties(array("FontName"=>"../external/pChart2/fonts/verdana.ttf","FontSize"=>9,"R"=>100,"G"=>100,"B"=>100));
to
$graph->setFontProperties(array("FontName"=>__DIR__ . "../external/pChart2/fonts/verdana.ttf","FontSize"=>9,"R"=>100,"G"=>100,"B"=>100));
Does this solve the issue for report "45° chart" ?

2) which browser are you using ?
Can you try with another browser ?

Babynus
Administrator of ProjeQtOr web site

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02 Mar 2018 16:58 #6 by Rincon
Replied by Rincon on topic Report Errors After Move
1) I replaced the line code and have the same result.

2) I am using Chrome. After I replaced that line of code I tried it in Edge as well with the same result.

Thanks for the help Babynus.

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