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Screen customization plug-in: Adding a field locks the interface

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10 Fév 2020 07:23 - 10 Fév 2020 07:41 #1 by fmartin
Screen customization plug-in: Adding a field locks the interface was created by fmartin
Hello,

I added some "read only" fields (varchar) over drop down list to display information to users.

I created a field "info" with read only value "Select priority wisely" that is placed over the priority field.

Since I saved my changes, the connection to the UI is no longer possible and the wheel keeps on spining.

I checked logs and it seems the ALTER table that added a column in the ticket table is provoking log in and out in a loop.
Attachments:
Last edit: 10 Fév 2020 07:41 by fmartin.

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10 Fév 2020 09:43 #2 by babynus
Replied by babynus on topic Screen customization plug-in: Adding a field locks the interface
Hi,
To retreive correct connection, rename file projeqtor/model/custom/Ticket.php to anything else (for instance add .sav extension)
Post this file here for analysis
Babynus
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10 Fév 2020 10:16 #3 by fmartin
Replied by fmartin on topic Screen customization plug-in: Adding a field locks the interface
Still doesn't work.

With a very restricted profile (only tickets tab), I can connect.

With a higher level of rights (everything displayed), the wheel keeps on spining on log in page.

Is there a way to clear some cache or so ?

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10 Fév 2020 10:25 #4 by babynus
Replied by babynus on topic Screen customization plug-in: Adding a field locks the interface
You must have another customization that is the source of issue.
Rename all customized files in projeqtor/model/custom to find out which serts the issue.
Babynus
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10 Fév 2020 11:43 - 10 Fév 2020 11:44 #5 by fmartin
Replied by fmartin on topic Screen customization plug-in: Adding a field locks the interface
I did but still impossible to connect with administrator user.

Is there any way to uninstall screen customisation ? Reset configuration ?
Last edit: 10 Fév 2020 11:44 by fmartin.

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10 Fév 2020 12:00 #6 by babynus
Replied by babynus on topic Screen customization plug-in: Adding a field locks the interface
Only way to "remove customizations" is the way I explained.
The plugin cannot be uninstalled, but does not need to to be disabled (just remove files form model/custom folder)

Please check projeqtor log file for errors and post any error here.
Possibly not error is logged at projeqtor level. You should then search for errors in PHP or Apache error log file.
Please post here any error found.
Babynus
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