Since the latest update all my Mail on Events are not displaying

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iconic
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19 Mar 2020 00:23 #1 by iconic

Since the latest update all my Mail on Events are not displaying was created by iconic

My mail on Events are not being displayed anymore. If I try to create a new one it display #102 and #103 but nothing shows up on the list of all the ones I created many many years ago from the earlier versions.

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babynus
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19 Mar 2020 11:18 #2 by babynus

Replied by babynus on topic Since the latest update all my Mail on Events are not displaying

Try and reset List layout (button with bars, then button reset)

If issue persists, please check for errors in Log file or in browser console.
Post errors here.

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iconic
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19 Mar 2020 11:44 #3 by iconic

Replied by iconic on topic Since the latest update all my Mail on Events are not displaying

Did the reset and it did not work.

Here is what the Browser error comes up with.

VirtualSessionHelper.js:80 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
window.XMLHttpRequest.open @ VirtualSessionHelper.js:80
projeqtor.js?version=V8.3.2.0250&__sbCache=0.022280288661842285:171 => 1224ms | page='objectMain.php' | destination='centerDiv' (server:1006ms, client:218ms)
projeqtor.js?version=V8.3.2.0250&__sbCache=0.022280288661842285:171 => 1030ms | page='../view/menuNotificationRead.php' | destination='drawNotificationUnread' (server:1028ms, client:2ms)
projeqtor.js?version=V8.3.2.0250&__sbCache=0.022280288661842285:171 => 1238ms | page='objectMain.php' | destination='centerDiv' (server:1111ms, client:127ms)
projeqtor.js?version=V8.3.2.0250&__sbCache=0.022280288661842285:171 => 487ms | page='objectList.php' | destination='listDiv' (server:401ms, client:86ms)
projeqtor.js?version=V8.3.2.0250&__sbCache=0.022280288661842285:171 => 1251ms | page='objectMain.php' | destination='centerDiv' (server:1045ms, client:206ms)
projeqtor.js?version=V8.3.2.0250&__sbCache=0.022280288661842285:171 => 1703ms | page='../view/shortcut.php' | destination='projectLinkDiv' (server:1701ms, client:2ms)
projeqtor.js?version=V8.3.2.0250&__sbCache=0.022280288661842285:171 => 687ms | page='objectMain.php' | destination='centerDiv' (server:562ms, client:125ms)

The logs do not show anything.

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babynus
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19 Mar 2020 19:41 #4 by babynus

Replied by babynus on topic Since the latest update all my Mail on Events are not displaying

Hi,

There are no issue logged (only normal traces)
Difficult to investigate

Did you try with admin user ?

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iconic
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20 Mar 2020 00:26 #5 by iconic

Replied by iconic on topic Since the latest update all my Mail on Events are not displaying

I tried the admin user and I can see the list of items. I checked the logs and there is nothing there either.

What I am finding however is when I check the emails sent, it seems it only sends the email to me and not to the person responsible or the assigned resource as ticked.

The other thing I found now is the Mails on event per project the + button is greyed out. Is this a permission thing? I am using the ADMIN account.

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babynus
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24 Mar 2020 20:47 #6 by babynus

Replied by babynus on topic Since the latest update all my Mail on Events are not displaying

I tried the admin user and I can see the list of items

So your issue is about access rights.
Check access rights.

What I am finding however is when I check the emails sent, it seems it only sends the email to me and not to the person responsible or the assigned resource as ticked.

Check your sending configuration, and email of resource

The other thing I found now is the Mails on event per project the + button is greyed out. Is this a permission thing? I am using the ADMIN account.

Still access rights issue.

I thin that one of your major issue is that your're not using the latest patch our the releae : migrate to V8.3.6.

Babynus
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