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[Ticket Mailbox] CRON error when reading reply_to

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Today 11:33 - Today 11:34 #1 by MagicBuzz
[Ticket Mailbox] CRON error when reading reply_to was created by MagicBuzz
Hello,

Since we upgraded to 13.0.0 we often have this error in the log (and in the ticket mailbox screen too) :

2026-07-09 11:16:46.345 ***** ERROR ***** [V13.0.0] ERROR *****
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] on file '/var/www/projeqtor.aznetwork.eu/model/ImapMailbox2.php' at line (289)
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] cause = Undefined array key "reply_to"
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] Undefined array key "reply_to" in ImapMailbox2.php at line 289
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] Error while executing CRON script : fix the source issue and manually restart the CRON Process
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] EXCEPTION *****
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] on file '/var/www/projeqtor.aznetwork.eu/model/ImapMailbox2.php' at line (289)
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] cause = Call to a member function toString() on null
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] => #0 /var/www/projeqtor.aznetwork.eu/model/InputMailboxTicket.php (551) -> getMail()
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] => #1 /var/www/projeqtor.aznetwork.eu/model/InputMailboxTicket.php (416) -> treatInputMailbox()
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] => #2 /var/www/projeqtor.aznetwork.eu/model/Cron.php (1004) -> checkEmailsTicket()
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] => #3 /var/www/projeqtor.aznetwork.eu/model/Cron.php (664) -> checkEmails()
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] => #4 /var/www/projeqtor.aznetwork.eu/model/Cron.php (468) -> run()
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] => #5 /var/www/projeqtor.aznetwork.eu/tool/cronRelaunch.php (30) -> relaunch()
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] Call to a member function toString() on null
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] Exception while executing CRON script : fix the source issue and manually restart the CRON Process
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] === Trace Stack for last error ===
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] => /var/www/projeqtor.aznetwork.eu/tool/projeqtor.php at line 1638 calling debugPrintTraceStack()
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] => calling exceptionHandler()
2026-07-09 11:16:46.346 ***** ERROR ***** [V13.0.0] ===
2026-07-09 11:16:46.410 ***** ERROR ***** [V13.0.0] CRON abnormally stopped
2026-07-09 11:16:46.410 ***** ERROR ***** [V13.0.0] === Trace Stack for last error ===
2026-07-09 11:16:46.410 ***** ERROR ***** [V13.0.0] => /var/www/projeqtor.aznetwork.eu/model/Cron.php at line 326 calling debugPrintTraceStack()
2026-07-09 11:16:46.410 ***** ERROR ***** [V13.0.0] => /var/www/projeqtor.aznetwork.eu/tool/cronRelaunch.php at line 28 calling Cron:abort()
2026-07-09 11:16:46.410 ***** ERROR ***** [V13.0.0] => calling cronAbort()
2026-07-09 11:16:46.410 ***** ERROR ***** [V13.0.0] ===

How to fix it?
Last edit: Today 11:34 by MagicBuzz.

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