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ticket reports problem

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08 Jui 2012 13:53 #1 by ekolossov
ticket reports problem was created by ekolossov
I am getting errors for year reports:
Fatal error: Call to undefined function imageftbbox() in /var/www/localhost/htdocs/projectorria/external/pChart/pChart.class on line 556
Fatal error: Call to undefined function imageftbbox() in /var/www/localhost/htdocs/projectorria/external/pChart/pChart.class on line 1044
Regards,
Evgueni

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08 Jui 2012 14:19 #2 by babynus
Replied by babynus on topic Re: ticket reports problem
What is the exact name of reports generating the anomaly ?
Babynus
Administrator of ProjeQtOr web site

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08 Jui 2012 14:21 #3 by babynus
Replied by babynus on topic Re: ticket reports problem
Could you check this and report whether GD is installed on your server and in what version?
Babynus
Administrator of ProjeQtOr web site

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08 Jui 2012 14:28 #4 by ekolossov
Replied by ekolossov on topic Re: ticket reports problem
error 1: tickets->yearly report for tickets
error 2: tickets->report for opened tickets - yearly

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08 Jui 2012 14:49 #5 by ekolossov
Replied by ekolossov on topic Re: ticket reports problem
We have done complete GD install (2.460.0) and it still the same

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08 Jui 2012 14:53 #6 by babynus
Replied by babynus on topic Re: ticket reports problem
Ok, this confirms that it concernes reports with graphs.
This must also be produced on the same "monthly" reports.

Two ways to fix :
1) Check you GD librairy, version installed and status of installation.
Graph generation uses pChart, and pChart requires the GD and FreeType PHP extensions to be installed on your web server. This is an important prerequiste that can't be overrided.

2) update /report/header.php, from line 32, from :
$graphEnabled=true;
if (! function_exists('ImagePng')) {
  $graphEnabled=false;
  errorLog("GD Library not enabled - impossible to draw charts");
}
to
$graphEnabled=true;
if (! function_exists('ImagePng')) {
  $graphEnabled=false;
  errorLog("GD Library not enabled - impossible to draw charts");
}
if (! function_exists('imageftbbox')) {
  $graphEnabled=false;
  errorLog("GD Library version incorrect or not correctly installed - impossible to draw charts");
}
Babynus
Administrator of ProjeQtOr web site
The following user(s) said Thank You: ekolossov

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