Problem in creating a new Ticket in version 5.2.0

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magast
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11 Jan 2016 13:51 #1 by magast

Problem in creating a new Ticket in version 5.2.0 was created by magast

After update to Version 5.2.0 it is not possible to create a new Ticket. Error-messages appears in Apache-Log.

Any ideas ?

Thanks

Markus

[Mon Jan 11 13:34:16 2016] [error] [client 000.000.000.000] Invalid id value - [accordionPaneTop], referer: xxserver.xx.xx/view/main.php
[Mon Jan 11 13:34:16 2016] [error] [client 000.000.000.000] Invalid id value - [contentPaneLeftBottomDivHeight], referer: xxserver.xx.xx/view/main.php
[Mon Jan 11 13:34:16 2016] [error] [client 000.000.000.000] Invalid id value - [contentPaneLeftDivWidth], referer: xxserver.xx.xx/view/main.php
[Mon Jan 11 13:34:16 2016] [error] [client 000.000.000.000] Invalid id value - [accordionPaneBottom], referer: xxserver.xx.xx/view/main.php
[Mon Jan 11 13:35:25 2016] [error] [client 000.000.000.000] Invalid id value - [contentPaneTopDetailDivHeightTicket], referer: xxserver.xx.xx/view/main.php
[Mon Jan 11 13:35:43 2016] [error] [client 000.000.000.000] Invalid id value - [contentPaneTopDetailDivHeightActivity], referer: xxserver.xx.xx/view/main.php

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babynus
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11 Jan 2016 13:56 #2 by babynus

Replied by babynus on topic Problem in creating a new Ticket in version 5.2.0

Cannot reproduce.

Could you post ProjeQtOr error log (not apache) ?

NB : if you're using PostgreSql database, please consider fix posted here

Babynus
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magast
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11 Jan 2016 13:59 #3 by magast

Replied by magast on topic Problem in creating a new Ticket in version 5.2.0

where to find logfile ?

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babynus
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11 Jan 2016 14:01 - 11 Jan 2016 14:01 #4 by babynus

Replied by babynus on topic Problem in creating a new Ticket in version 5.2.0

Default location is /files/logs/projeqtor_YYYMMDD.log

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Last edit: 11 Jan 2016 14:01 by babynus.

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magast
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11 Jan 2016 14:02 #5 by magast

Replied by magast on topic Problem in creating a new Ticket in version 5.2.0

This is the part of the logfile after update to version 5.2.0.

2016-01-11 13:22:36.626 ===== TRACE ===== =====================================
2016-01-11 13:22:36.626 ===== TRACE =====
2016-01-11 13:22:36.626 ===== TRACE ===== DATABASE UPDATE COMPLETED TO VERSION V5.2.0
2016-01-11 13:22:36.626 ===== TRACE =====
2016-01-11 13:22:36.626 ===== TRACE ===== =====================================
2016-01-11 13:22:36.626 ===== TRACE =====
2016-01-11 13:22:43.569 ===== TRACE ===== NEW CONNECTED USER 'w2uMagast'
2016-01-11 13:30:04.912 ***** ERROR ***** ERROR *****
2016-01-11 13:30:04.912 ***** ERROR ***** on file '/var/www/apps/w2u/projectorria/model/TicketMain.php' at line (333)
2016-01-11 13:30:04.912 ***** ERROR ***** cause = Undefined variable: idProductOrComponent
2016-01-11 13:33:20.649 ***** ERROR ***** ERROR *****
2016-01-11 13:33:20.649 ***** ERROR ***** on file '/var/www/apps/w2u/projectorria/model/TicketMain.php' at line (333)
2016-01-11 13:33:20.649 ***** ERROR ***** cause = Undefined variable: idProductOrComponent
2016-01-11 13:33:58.972 ===== TRACE ===== DISCONNECTED USER 'w2uMagast'
2016-01-11 13:34:13.971 ===== TRACE ===== NEW CONNECTED USER 'w2uMagast'
2016-01-11 13:35:37.752 ***** ERROR ***** ERROR *****
2016-01-11 13:35:37.752 ***** ERROR ***** on file '/var/www/apps/w2u/projectorria/model/TicketMain.php' at line (333)
2016-01-11 13:35:37.752 ***** ERROR ***** cause = Undefined variable: idProductOrComponent
2016-01-11 13:55:21.827 ===== TRACE ===== Login error for user 'w2uMagast'
2016-01-11 13:55:26.997 ===== TRACE ===== NEW CONNECTED USER 'w2uMagast'
2016-01-11 13:55:49.015 ***** ERROR ***** ERROR *****
2016-01-11 13:55:49.015 ***** ERROR ***** on file '/var/www/apps/w2u/projectorria/model/TicketMain.php' at line (333)
2016-01-11 13:55:49.015 ***** ERROR ***** cause = Undefined variable: idProductOrComponent

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babynus
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11 Jan 2016 14:15 #6 by babynus

Replied by babynus on topic Problem in creating a new Ticket in version 5.2.0

Issue confirmed ...
Recorded as Ticket #1914...
... and fixed : in /model/TicketMain.php, replace line 333 from

$this->$idProductOrComponent=$vers->idProduct;

$this->idProductOrComponent=$vers->idProduct;

NB : issue occurs when you change Parent Activity of Ticket, and Parent activity as Target Version defined (issue occured while copying target version to the ticket)

Babynus
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The following user(s) said Thank You: magast

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