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ProjeQtOr free project management software - Problem on tickets : product disappears when saving form - ProjeQtOr

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Problem on tickets : product disappears when saving form

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04 Aoû 2016 16:11 #1 by patrice35
Hello,
We have a problem when saving ticket form : the selected product is not saved
Steps :
- Modify ticket
- Select product + modify description for example
- Save ticket
- Open an other ticket
- Reopen the first ticket => the product is empty (modification of description is ok)

See attached screenshots :
Screenshot1 : before clic on "Save" icon
Screenshot2 : after reopen

There is no error in log file.
Projeqtor version : 5.3.5 (same problem with 5.3.3)
Browser : firefox 47.0 (same problem with Chrome)

Thanks
Attachments:

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08 Aoû 2016 16:28 - 08 Aoû 2016 16:28 #2 by babynus
Strange, I cannot reproduce, even on V5.3.5.
Do you have any error on ProjeQtOr log file, on browser console, or on Apache error log ?
When you re-open the ticket, does the previouly selected product appear in the products list ?

NB : this list has changed on V5.4, so issue should not be reproduced on V5.4.3 or later.
So If you have the opportunity to upgrade (for instance on a test environment), I would be glad to know the result.

Babynus
Administrator of ProjeQtOr web site
Last edit: 08 Aoû 2016 16:28 by babynus.

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08 Aoû 2016 18:09 - 09 Aoû 2016 09:13 #3 by patrice35
Thanks Babynus for your answer.
There is no error in Projeqtor log file, neither in browser console.
It seems like product isn't saved. When we re-open the ticket, the previously selected product is not in the list.
We will make a test with v5.4 at the end of august. We will tell you the result after the test.
Last edit: 09 Aoû 2016 09:13 by patrice35.

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22 Aoû 2016 12:27 #4 by patrice35
Same problem with v5.4.
Nevertheless, we found a workaround : if a version is selected on the project, the product is saved on the ticket.
So, at least one version must be selected on a project if you want to select a product in a ticket.

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24 Aoû 2016 22:27 #5 by babynus
Very strange, because I canot reproduce the issue.
Product is always saved.

Can you try and reproduce on Demo ?

Babynus
Administrator of ProjeQtOr web site

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25 Aoû 2016 09:44 #6 by patrice35
The problem occurs only when we use the "magnifying glass" icon to select a product. This icon is displayed with administrator profil.
This profil is not available in demo.

I can try to explain with more precision the way to reproduce the problem :
- connect with admin user
- create a ticket
- choose a project with no version
- use the "magnifying glass" icon to select a product
- save
- close
- reopen => no more product (product is not saved)

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