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Technical issue occured possibly due to bad network connection

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17 Mai 2017 11:11 #1 by gulsum
After upgrading to version 6.2.4 we have troubles. When we try to open an existing record or click create new button we got an error:
"Technical issue occured possibly due to bad network connection.
Please try again.
If issue persists, please contact your administrator."

There is nothing in log file. And in apache log i've:
[Wed May 17 11:44:58 2017] [error] File does not exist: /xxx/projeqtor/external/promise, referer: http://xxx/projeqtor/view/main.php
We dont have promise directory really. I tried to download source code for several times and never recieve such a directory.

I've tried with many browsers all the same. In browser consolo log i've:
Error on xhrPost return for loadContent('objectDetail.php?destinationWidth=1645&destinationHeight=104&isIE='&#44; 'detailDiv'&#44; '[object HTMLFormElement]'&#44; 'undefined') : <br/> RequestError: Unable to load objectDetail.php?destinationWidth=1645&destinationHeight=104&isIE= status: 0
projeqtor.js (831,13)

I tried your online demo, it works.
I've set max_input_vars to 4000 in php.ini.
We dont have any customizations in model/custom diectory.
I don't know what to check more?

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17 Mai 2017 18:48 #2 by babynus
The promise directory may be missing in deployment procedure.
We'll fix this.
But this is not source of issue as is it used only with IE to produce PDF export for planning.

To understand issue, please check for errors in browser console.
If no error is displayed, check for netrwork tab and look for response of request raising the issue. Send us this response.

Babynus
Administrator of ProjeQtOr web site

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18 Mai 2017 08:17 #3 by gulsum
Yes i ve error on browser console. It is written in my message.
Microsoft Edge Error:
Error on xhrPost return for loadContent('objectDetail.php?destinationWidth=1645&destinationHeight=104&isIE=', 'detailDiv', '[object HTMLFormElement]', 'undefined') : <br/> RequestError: Unable to load objectDetail.php?destinationWidth=1645&destinationHeight=104&isIE= status: 0
projeqtor.js (831,13)

Firefox Error:
Error on xhrPost return for loadContent('objectDetail.php?destinationWidth=1334.4&destinationHeight=501.4&isIE='&#44; 'detailDiv'&#44; '[object HTMLFormElement]'&#44; 'undefined') : <br/> RequestError: Unable to load objectDetail.php?destinationWidth=1334.4&destinationHeight=501.4&isIE= status: 0

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18 Mai 2017 09:11 #4 by babynus
Hi,

I saw the main error, it is "RequestError: Unable to load objectDetail.php".
I expected to sse more detailed error message.
Only hint it give is that it cannot load the main object page... but we cannot know why.

That was subject of my second request :
"If no error is displayed, check for network tab and look for response of request raising the issue (it is request to objectDetail.php). Send us this response."
This may give some hints.
As you wrote there is nothing in log file, and Apache log showing nothing relative to objectDatil.php, it is quite difficult to investigate :(

Babynus
Administrator of ProjeQtOr web site

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18 Mai 2017 15:21 #5 by gulsum
Ok this is full error text:

=> 863ms | page='objectMain.php' | destination='centerDiv' (server:144ms, client:719ms)
projeqtor.js (76,3)
SCRIPT7002: XMLHttpRequest: Ağ Hatası 0x800c0007, İstenilen kaynak için kullanılabilir bir veri yok.

main.php
Error on xhrPost return for loadContent('objectDetail.php?destinationWidth=1325&destinationHeight=0&isIE='&#44; 'detailDiv'&#44; 'listForm'&#44; 'undefined') : <br/> RequestError: Unable to load objectDetail.php?destinationWidth=1325&destinationHeight=0&isIE= status: 0
projeqtor.js (831,13)
RequestError: Unable to load objectDetail.php?destinationWidth=1325&destinationHeight=0&isIE= status: 0
dojo.js (2,103057)
{
[functions]: ,
__proto__: { },
message: "Unable to load objectDetail.php?destinationWidth=1325&destinationHeight=0&isIE= status: 0",
name: "RequestError",
response: {
[functions]: ,
__proto__: { },
options: { },
status: 0,
text: "",
url: "objectDetail.php?destinationWidth=1325&destinationHeight=0&isIE=",
xhr: {
[functions]: ,
__proto__: { },
DONE: 4,
HEADERS_RECEIVED: 2,
LOADING: 3,
msCaching: "auto",
onabort: null,
onerror: null,
onload: null,
onloadend: null,
onloadstart: null,
onprogress: null,
onreadystatechange: null,
ontimeout: null,
OPENED: 1,
readyState: 4,
response: "",
responseText: "",
responseType: "",
responseURL: "",
responseXML: null,
status: 0,
statusText: "",
timeout: 0,
UNSENT: 0,
upload: { },
withCredentials: false
}
},
responseText: "",
stack: "Error: Unable to load objectDetail.php?destinationWidth=1325&destinationHeight=0&isIE= status: 0
at _4a6 (test.proje.com/k/projeqtor/external/dojo...V6.2.4.0168:2:125468)
at _32a (test.proje.com/k/projeqtor/external/dojo...=V6.2.4.0168:2:84994)",
status: 0,
xhr: { }
}

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18 Mai 2017 15:29 #6 by gulsum
"If no error is displayed, check for network tab and look for response of request raising the issue (it is request to objectDetail.php). Send us this response."

response to this request in network tab is this:

<div dojoType="dijit.layout.BorderContainer"> <div id="buttonDiv" dojoType="dijit.layout.ContentPane" region="top"
style="z-index: 3; height: 35px; position: relative; overflow: visible !important;">
<div id="resultDiv" dojoType="dijit.layout.ContentPane" region="top"
style="display: none;z-index:99999;"></div>
<table style="width:100%;height:100%;">
<tr style="height:100%";>
<td style="z-index:-1;width:40%;white-space:nowrap;">
<div style="width:100%;height:100%;">
<table style="width:100%;height:100%;">
<tr style="height:35px;">
<td style="width:43px;">&nbsp;
<div style="position:absolute;left:0px;width:43px;top:0px;height:36px;" class="iconHighlight">&nbsp;</div>
<div style="position:absolute; top:0px;left:5px ;" class="iconResource32" style="margin-left:9px;width:32px;height:32px" /></div>
</td>
<td class="title" style="width:10%;">
&nbsp;Resource<span id="buttonDivObjectId">&nbsp;#40&nbsp;</span>
</td>
<td class="title" style="height:35px;">
<div style="width:100%;height:100%;position:relative;">
<div id="buttonDivObjectName" style="width:100%;position:absolute;top:8px;text-overflow:ellipsis;overflow:hidden;">
&nbsp;-&nbsp;XXX TEst </div>
</td>
</tr>
</table>
</div>
</td>
<td style="width:8%; text-align:right;" >
<div style="width:120px;margin-right:16px;" id="buttonDivCreationInfo"><div style="float:left;">
</div>
<div style="paddin

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