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Tickets: Estimated work-time as assigned-time in activity ?

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27 Sep 2019 10:17 #7 by tblanken

babynus wrote:

When I assign a ticket to an activity, the time is not calculated to activity or project.

How doi you do this.
Do you use Planning Activity ?


Yes, I created project and activity using form "Planning".

Now I am step further.

Ticket-Time is calculated to projects "left-time" and "reassessed time" - but is not calculated to assigned activity at all.

Best regards,
Torben

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27 Sep 2019 10:36 #8 by babynus

Yes, I created project and activity using form "Planning".

No, What I mean is : do you use the filed "Planning activity" on the tickets.
It is the way to "link" the ticket to the activity so that work on tickets is correctly consolidated to the activity

Babynus
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27 Sep 2019 10:39 #9 by tblanken
Yes, this field is used to assign the ticket to the activity.

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27 Sep 2019 10:50 #10 by babynus
Then the work on activity should be updated correcly.

Try this ;
- create activity X
- assin 5 days to A on the activity (left is set to 5 also)
- assin 3 days to B on the activity (left is set to 3 also)
at this step, assinged on activity is 8 and left is also set to 8
- Create ticket Y
- assign ticket Y to activity X
- Enter 1 real work day for A on Ticket Y
at this step :
=> assinged on activity is 8, real is 1 and left 7
=> assigned to A is 5, real is 1, left is 4
=> assigned to B is 3, real is 0, left is 3

Babynus
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27 Sep 2019 11:44 #11 by tblanken
Ok, this way it behaves as you wrote. Many thanks!
What I did before was creating the ticket (inclusive assignment to activity) in one step

So it seems important to exactly follow the steps:
1. Create Ticket (without assignment to activity) and save
2. Assign Ticket to Activity and save
3. Book worktime on ticket

Afterwards I can change ressource-times in activity as needed and/or change estimated ticket-time.

I think a good improvement for projeqtor would be to directly calculate estimated ticket-time as assigned resource-time in activity. This way - in my opinion - the planning and resource-planning would automatically update.
Actually planning-views are based on pre-set assigned resource-times in activity. Although booking on ticket does seem to have the same impact on "planning-calculation" of planning-views as submitting work directly on an activity.

Best regards and many thanks this way,
Torben

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