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What does "Input mailbox for Tickets" do?

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27 Jui 2020 12:32 #1 by mukamaivan
What does "Input mailbox for Tickets" do? was created by mukamaivan
I want a client to send ticket through email but this seems not working.
The topic has been locked.
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27 Jui 2020 17:21 #2 by babynus
Replied by babynus on topic What does "Input mailbox for Tickets" do?
In fact it does work.
It tested it several times works like a charm.

Just configuration may be weird.
Have a look at global parameters how to configure imap to read replies, it works the sae way.

NB : if you want help, please give more information than just "seems not working"
Babynus
Administrator of ProjeQtOr web site
The topic has been locked.
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29 Jui 2020 11:25 #3 by mukamaivan
Replied by mukamaivan on topic What does "Input mailbox for Tickets" do?
I have setup the IMAP host and user under Controls & Automation -> Input mailbox for Tickets

Under Global parameter -> Automation

IMAP host: {myhost:993/imap/ssl}INBOX

Also tried

IMAP host: {myhost:143/imap}INBOX

(NOTE: you been referring us to user manual but it is not anywhere in the user manual)

Admin Cron is running.

telnet myhost 143

Result: *OK Dovcot ready

When is send email to Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser., I receive the email but it doesn't to Work -> Tickets

Where could be the problem.
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29 Jui 2020 11:40 #4 by babynus
Replied by babynus on topic What does "Input mailbox for Tickets" do?
Possibly you read the email from a mail client.
ProjeQtOr will only treat unread emails (to avoid treating same emails several times).

It email is correctly read, you'll have some trace on the mailboix definition and in the logs.
Babynus
Administrator of ProjeQtOr web site
The topic has been locked.
Moderators: babynus, protion
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