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ProjeQtOr free project management software - Email has No Attachments or notes when using an email template - ProjeQtOr

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Email has No Attachments or notes when using an email template

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06 Fév 2024 18:08 #1 by CatalystDROID
I created a basic email template for tickets below, however when I receive the email there are no attachments and the notes section is blank and does not show any of my notes from the ticket:   Please advise.  Any help or insight would be appreciated.


TICKET NUMBER:  ${id}  (${goto})
TICKET:  ${name}

TICKET START TIME:  ${initialDueDateTime}
TICKET URGENCY:  ${nameUrgency}
TICKET PRIORITY:  ${namePriority}
TICKET STATUS:  ${nameStatus} 

Requestor:  ${nameContact}
Responsible:  ${nameResource}

TICKET DESCRIPTION:
${description}

RESULT/SOLUTION:
${result}

NOTES / OBSERVATIONS / ISSUES:
${NOTESTD}

ATTACHMENTS:
${allAttachments}

LINK TO TICKET:  
${url}

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07 Fév 2024 09:20 #2 by Arkhanje
Remember to remove the automatic corrector when you create the email template on another software, this can cause errors, finally, there may be several notes so try to format them like the templates provided in the plugin:

example: [note.noteText;block=tbs:row]

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07 Fév 2024 15:59 #3 by CatalystDROID
I was able to get the notes to show in the email now. They were set to private. After making them public, the notes appear in the email sent using the template.

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07 Fév 2024 16:02 #4 by CatalystDROID
What do you mean "automatic corrector"?

I still do not have any attachments in the email after using ${allAttachments} in the email template. Any ideas?

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08 Fév 2024 10:24 #5 by Arkhanje
For the automatic corrector, it is that of the browser which underlines misspelled words like in Word.

For attachments, are your attached files still present in the projeqtor directories? have they not been deleted? Can you download them? How are they shared? What is the file format?
I just tested your composition and everything works very well on my side...
 

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08 Fév 2024 15:45 - 08 Fév 2024 15:48 #6 by CatalystDROID
Yes.  The file attachments are on the server.

Screen shot below:

 

What else do I need to check?
Attachments:
Last edit: 08 Fév 2024 15:48 by CatalystDROID.

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