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ProjeQtOr free project management software - Ticket responsible - ProjeQtOr

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Ticket responsible

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15 Déc 2017 11:55 #1 by Optimist
Ticket responsible was created by Optimist
Hi,

We are working with tickets from long but there are some incident where after one status we are not able to change the responsible even if it's not at a closed status.

And these incidents are occurring now previously it was working fine. For instance any developer has fixed the issue and release the defect to QA. But when we change the responsible to QA (issuer of that ticket), the ticket is not updating. Also, this is happening with only few tickets but not all.
Please let me know how can we resolve this.


Thanks.

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16 Déc 2017 01:03 - 16 Déc 2017 01:08 #2 by babynus
Replied by babynus on topic Ticket responsible
Do you have any error logged in projeqtor log file ?

Also check global parameter "ticket responsible from product responsible" (tab Activty).
If it is set to "always", responsible for ticket will always be responsible for product (or component).
Babynus
Administrator of ProjeQtOr web site
Last edit: 16 Déc 2017 01:08 by babynus.

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18 Déc 2017 12:11 #3 by Optimist
Replied by Optimist on topic Ticket responsible
Hi,

Cleared the error log file. No such error logged.

Global parameters is set 'always', but when I am trying to change responsible for some users it is not updating and I am not able to change the responsible after particular status. This is only happening for some users. Else is working fine.

Let me know what can be the resolution for this.

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18 Déc 2017 22:11 #4 by babynus
Replied by babynus on topic Ticket responsible
Try and change parameter from "always" to "if empty" so that it won't override manual changes
Babynus
Administrator of ProjeQtOr web site

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