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White screen

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19 May 2020 13:43 #1 by aramos
White screen was created by aramos
Hello,

I'm getting this on my log, please find attached file log.

The thing is that after updating to 8.4.4, I've tried to create a custom field through the plugin, but then the app crashed to a white screen. After the fail, I 've had to restore a back up so I lost the previous log.

This log is after restoring the app. I don't want to go for the update again if there is any other error causing the crash.

Thank you for your help.

KR

File Attachment:

File Name: projeqtor_...0519.log
File Size:293 KB
Attachments:

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19 May 2020 14:30 #2 by aramos
Replied by aramos on topic White screen
Ok.

The problem comes when I create a custom field through the Screen customization plugin under Change Request Module.

There is nothing in the logs that I can capture.

Thank you for your time.

Hugs!
The following user(s) said Thank You: Flou

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22 May 2020 16:53 #3 by babynus
Replied by babynus on topic White screen
Hi,

Search for double comma ( ,, ) in file model/custom/ChangeRequest.php.and change to single comma ( , )
(post it here if you don't find.

Also migrate to latest patch version V8.4.4 that fixes source of the issue.
(V8.4.1 is not a stable release)

Babynus
Administrator of ProjeQtOr web site

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25 May 2020 10:18 - 25 May 2020 10:19 #4 by aramos
Replied by aramos on topic White screen
Couldn't find it.

See attached file.

Already updated to 8.4.4.

KR
Attachments:
Last edit: 25 May 2020 10:19 by aramos.

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25 May 2020 11:01 #5 by babynus
Replied by babynus on topic White screen
Hi,

Issue is not in ChangeRequest form.

To identify source of isse, please :
- check for errors in projeqtor log file
- check for errors in php error log file
- check for errors in apache error log file
- check for errors in browser console.

Report any error here.

Babynus
Administrator of ProjeQtOr web site

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