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email with password: user receives nothing

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01 Feb 2021 13:06 - 01 Feb 2021 14:11 #1 by WhiteTiger
I ask to send the password to the user, but the user receives nothing.
I didn't understand if I have to install PHPMailer myself or if it is installed with the ProjeQtor installation.
Is there no documentation about it?

Prejeqtor Version 9.0.1
Last edit: 01 Feb 2021 14:11 by WhiteTiger.

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01 Feb 2021 15:57 #2 by babynus
PHPMailer is included in Projeqtor, but this is just a php librairy.
You have to install a SMTP server (or use an existing one) and configure its acces in global parameters.

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01 Feb 2021 20:24 - 01 Feb 2021 20:28 #3 by WhiteTiger
In Global Parameters I can successfully send a test email.
Instead, if in Environment / Users I click on "Send information to user", a green message appears that the email is sent, but the user does not receive anything.
This only if the user has a mailbox on Google. If the user has a mailbox on an ISP instead it is received.

Prejeqtor Version 9.0.1
Last edit: 01 Feb 2021 20:28 by WhiteTiger.

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01 Feb 2021 20:28 #4 by babynus
Did you define an email for your user ?

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01 Feb 2021 21:13 #5 by WhiteTiger
Yes, UserA and UserB have mailboxes on GMail: UserC has a mailbox with their domain on an ISP. SMTP is a user with a GMail account.
I can send the test email to UserC and I can send the information to UserC.
Instead UsersA and UserB do not receive emails.
If I look in the mailbox of the user who is sending the emails, in fact they are all in the "Sent" list. If I send an email directly from the account used for SMTP, the emails are received instead.
In other words, if the email goes from the GMail mailbox to GMail mailbox, the emails are received.
If instead the email goes from ProjeQtor using a GMail user, these are sent, but these do not arrive.

Prejeqtor Version 9.0.1

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02 Feb 2021 19:16 #6 by babynus
Check that Gmail does not filter the mails and/or send them in Spam Mailbox.
Note that if sender and receiver are the same, Gmail filters and you doon't get it on input mailbox, as you have it in sent mailbox.

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