View ProjeQtOr On SourceForge.net
ProjeQtOr - Project Management Tool
Support us on Capterra
OIN - Open Invention Network
ProjeQtOr free project management software - Ticket-Mail with attachment leads to brocken ticket - Page 3 - ProjeQtOr
 
 

Ticket-Mail with attachment leads to brocken ticket

More
30 Nov 2021 06:56 #13 by RoBra81
Little addition:
I looked deeper into that error and found out that this png-image is the only file within this attachment folder and has a file size of 0

Please Log in or Create an account to join the conversation.

More
30 Nov 2021 07:27 #14 by RoBra81
Me again: I discovered that all images in the attachment folders for that ticket had size 0. Replacing them all by correct images made me able to see the ticket. Ich think there is a problem with having an email containing images as an attachment to a ticket mail...

Please Log in or Create an account to join the conversation.

More
30 Nov 2021 15:35 #15 by babynus
Hi,
Glad to see you found workaround.
In fact, wrong image may come from import with older version of Projeqtor (some encoding not taken into accound)
Possibly you could try and import image with same "correct" images and sse if issue persists.

Babynus
Administrator of ProjeQtOr web site

Please Log in or Create an account to join the conversation.

More
30 Nov 2021 15:53 - 30 Nov 2021 15:54 #16 by RoBra81

babynus post=31759 wrote: Hi,
Glad to see you found workaround.
In fact, wrong image may come from import with older version of Projeqtor (some encoding not taken into accound)
Possibly you could try and import image with same "correct" images and sse if issue persists.

 

Last not working ticket was created with latest ProjeQtOr version (9.3.4)...[/quote]
Last edit: 30 Nov 2021 15:54 by RoBra81.

Please Log in or Create an account to join the conversation.

More
30 Nov 2021 16:00 #17 by babynus

Last not working ticket was created with latest ProjeQtOr version (9.3.4)

Is it possible to get a copy of one of the attached files ?

Babynus
Administrator of ProjeQtOr web site

Please Log in or Create an account to join the conversation.

More
01 Dec 2021 10:33 #18 by RoBra81

babynus post=31759 wrote: Hi,
Glad to see you found workaround.
In fact, wrong image may come from import with older version of Projeqtor (some encoding not taken into accound)
Possibly you could try and import image with same "correct" images and sse if issue persists.
 

In deed I realized that mails containing emojis in utf8 will be rejected (ticket rejected : SQLSTATE[HY000]: General error: 1366 Incorrect string value: '\xF0\x9F\x98\x89) - do I have to tell the customers not to use emojis or is there another possibility to accept them?

Please Log in or Create an account to join the conversation.

Moderators: babynusprotion
Time to create page: 0.032 seconds

Cookies settings

×

Functional Cookies

Ce site utilise des cookies pour assurer son bon fonctionnement et ne peuvent pas être désactivés de nos systèmes. Nous ne les utilisons pas à des fins publicitaires. Si ces cookies sont bloqués, certaines parties du site ne pourront pas fonctionner.

Session

Please login to see yours activities!

Other cookies

Ce site web utilise un certain nombre de cookies pour gérer, par exemple, les sessions utilisateurs.