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token management on ticket

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27 Jul 2023 18:58 - 27 Jul 2023 18:58 #1 by CSO_Arnaud
token management on ticket was created by CSO_Arnaud
hello,
I'm facing a strange issue link to token management on ticket,
For a same customer, same project, same customer contract, I have different acces on popup "shared working"

For the first I have full acces :
 

for second I have a limited acces :
 

Do you have an idea for this difference, thanks in advance
Regards,

 
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Last edit: 27 Jul 2023 18:58 by CSO_Arnaud.

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28 Jul 2023 11:13 #2 by CSO_Arnaud
Replied by CSO_Arnaud on topic token management on ticket
Additional information,
Despite the fact that I still have an order on the contract with available tokens, I tested to add a new order with new token,on the contract and I have full access.

I think there is a bug, I no longer have access to the first token order.
Thank you for your support

Regards,

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28 Jul 2023 15:06 #3 by babynus
Replied by babynus on topic token management on ticket
Check value for fullyConsumed on table worktokenclientcontract.
If set to 1, cannot use it anymore.
Babynus
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