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Reccuring errors on Ticket mailbox

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05 May 2026 12:24 - 05 May 2026 12:25 #1 by froutier
Reccuring errors on Ticket mailbox was created by froutier
Hi,

I encounter a bunch of such errors that happen quite often:

===== TRACE ===== [IMBT#] Could not retreive response (empty response) from 'This email address is being protected from spambots. You need JavaScript enabled to view it.' mail concerning Ticket #1978
2026-05-05 10:44:01.571 ***** ERROR ***** [V12.5.1] Error on Ticket mailbox # | {mail.maildomain.com:993/ssl}INBOX | This email address is being protected from spambots. You need JavaScript enabled to view it.
2026-05-05 10:44:01.571 ***** ERROR ***** [V12.5.1] Impossible de récupérer le message du mail envoyé par 'This email address is being protected from spambots. You need JavaScript enabled to view it.'
2026-05-05 10:44:01.571 ***** ERROR ***** [V12.5.1] Last IMAP Error :


I'm not sure what the root cause is, as ticket mailbox seem to work otherwise...

Regards,
Franck
Last edit: 05 May 2026 12:25 by froutier.

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Yesterday 09:47 - Yesterday 09:47 #2 by maxca
Replied by maxca on topic Reccuring errors on Ticket mailbox
Hello,
With the limited information available in the forum post, it is difficult to identify the exact root cause.
I would first suggest checking whether the issue always occurs with a specific type of email or a particular message (attachments, automatic replies, mailer-daemon messages, etc.).
If the issue becomes recurrent and no clear pattern can be identified, it would probably be better to contact the dedicated ProjeQtOr support service so they can investigate the IMAP exchanges and server logs in more detail.
Have a nice day,
Last edit: Yesterday 09:47 by maxca.

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