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ProjeQtOr free project management software - ticket state change - ProjeQtOr
 
 

ticket state change

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01 Oct 2012 12:45 #1 by ask
ticket state change was created by ask
The tool doesn't seem to check the existing ticket status before allowing an change to the state when multiple users are involved.

e.g. we have the following states available on the ticket
unconfirmed -> unable to recreate
unconfirmed -> confirmed -> rejected

user A and B open the ticket and view, user A confirms and saves the new ticket state, user B sets it to be 'unable to recreate' and is able to save. The ticket state history now goes from unconfirmed->confirmed->unable to recreate which is an invalid process flow.

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01 Oct 2012 14:28 #2 by babynus
Replied by babynus on topic Re: ticket state change
It is a very particuliar test case, and occurence should be minor :
- in most cases only one user (the responsible) changes the status of a ticket :huh:
- the change must be conflictual, meaning the 2 users don't agree to the status of the ticket :S
- the changes must be concurrent (done on the same time)
- the conflictual changes must not respect workflow.

But you're right, this is an issue , because the workflow must be checked on server side before saving. Ticket #798 recorded.
Babynus
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