Flag for handle, done, closed should be locked on new

Hi Babynus,

I discovered following:

If open a new Ticket or Activity which is not save for the first time, then flag for "handled", "done" and "closed" not locked, even when it is set up in Ticket / Activity type to be locked.

I assume this is, because status is not know at this point of time.

Possible solution: Check type setting before open new Ticket / Activity.

Klaus

Hi Babynus,

I agree, this sounds most simple and does exactly what's ented to be.

Thx.

Klaus