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ProjeQtOr free project management software - All projects- Ticket view not working in 3.4.0 for some users intermittantly - ProjeQtOr
 
 

All projects- Ticket view not working in 3.4.0 for some users intermittantly

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22 Jul 2013 10:33 - 22 Jul 2013 10:56 #1 by Rexeh
All projects- Ticket view not working in 3.4.0 for some users intermittantly was created by Rexeh
I had one user report this following the upgrade, it has now gone up to 3 users reporting the issue.

Users report that if you change the project view to a single project, it will work fine, but if you change to "PROJECT" containing many sub projects it will cause this error.

These users all use Chrome, but we have also tested Firefox on users that are affected, and this issue continues to show on there. It seems that once this issue has appeared for their user, it will then persist.

Additional info:

- Clicking the ... records will load the bottom pane correct
- This makes searching impossible for these users
- Many things tried, clearing cache, trying virtual machines but the issue persists on what looks to be a user by user basis.
Attachments:
Last edit: 22 Jul 2013 10:56 by Rexeh.

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22 Jul 2013 11:59 #2 by climb4fun
Replied by climb4fun on topic All projects- Ticket view not working in 3.4.0 for some users intermittantly
Hi Babynus,

it's the same issue I just reported. We have the same display errors.

Regards,

Klaus

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22 Jul 2013 12:19 #3 by Rexeh
Replied by Rexeh on topic All projects- Ticket view not working in 3.4.0 for some users intermittantly
It is also worth noting, that after the initial login and seeing the 0% bar... subsequent logins this is not visible.

User also reported no switched mode buttons on first login, which then reappeared once the 0% bar had gone.

The culmination of these issues would suggest an issue with that JS file that is causing all of this?

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22 Jul 2013 14:03 #4 by barrys
Replied by barrys on topic All projects- Ticket view not working in 3.4.0 for some users intermittantly
I have the same issue :(

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23 Jul 2013 14:50 #5 by Rexeh
Replied by Rexeh on topic All projects- Ticket view not working in 3.4.0 for some users intermittantly
More information regarding this.

Users OS differ, some using Firefox, some using Chrome on both Linux and Windows 7.

The recorded errors are:

1. Uncaught TypeError: Cannot call method 'getHours' of NULL projectorDojo.js?version=V3.4.0:15

2. _bcc is null

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23 Jul 2013 15:12 #6 by babynus
Replied by babynus on topic All projects- Ticket view not working in 3.4.0 for some users intermittantly
Hi,

Could you try to change /model/Ticket.php to remove line 63
<th field="actualDueDateTime" width="7%" formatter="dateTimeFormatter">${actualDueDateTime}</th>

Does is fix the issue ?

NB : it is not a final fix as it removs a columns in the display, just a hint for me to find a fix.
Babynus
Administrator of ProjeQtOr web site

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