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ProjeQtOr free project management software - Blank space on replies to tickets/activities. - ProjeQtOr
 
 

Blank space on replies to tickets/activities.

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22 Aug 2017 15:43 #1 by mendo15
Blank space on replies to tickets/activities. was created by mendo15
Sometimes when a client is replying to a ticket or an activity, their message shows up as blank in the ticket or the activity. There is no text. See attached image.


Thanks!

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22 Aug 2017 19:09 #2 by babynus
Replied by babynus on topic Blank space on replies to tickets/activities.
Do you have an idea of text send by customer ?
(if he replied with spaces or blank lines, nothing will appear)
Babynus
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28 Aug 2017 15:53 #3 by mendo15
Replied by mendo15 on topic Blank space on replies to tickets/activities.
When the customer replies, I receive an email as well. And there is always text in the email. However, when I check projeqtor there is sometimes a white space instead of the text itself.

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28 Aug 2017 15:54 #4 by mendo15
Replied by mendo15 on topic Blank space on replies to tickets/activities.
For example, note #682 in the above picture, the text was simply:

2017/2018: 4 août 2017 au 30 juin 2018. (11 mois)
2018/ et suivant: 1 er juillet 2018 au 30/06/2019.

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31 Aug 2017 14:44 #5 by mendo15
Replied by mendo15 on topic Blank space on replies to tickets/activities.
Bump

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01 Sep 2017 20:25 #6 by babynus
Replied by babynus on topic Blank space on replies to tickets/activities.
If previously sent email is not included, there may be issue.
Also if blank lines preceed text.

Can you please post the full html "content" of the email ?
Babynus
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