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ProjeQtOr free project management software - Change Request - Page 2 - ProjeQtOr
 
 

Change Request

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11 Mar 2012 18:20 #7 by climb4fun
Replied by climb4fun on topic RE : Change Request
Evgeni,

we have following:


Change request is defined by us as a change on existing system or new request -- but not a indicent. We put in the requestor and attach if available a document. Changes always handled with Activities, because we have to have a estimation on time, costs and qualtiy before approval -- which is not available on Tickets. Approval is done by status. Date and work is entered in validated. In the case, an incident or a risk is source of change request, we link the Ticket or Risk, Action, Meeting, Decision, ... as origin.


Klaus

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12 Mar 2012 09:07 #8 by ekolossov
Replied by ekolossov on topic RE : Change Request
Thanks Klaus, but I would say this is kind of way around rather than solution. Change request can be raised by different ways and it need to be dealt with in consistent way - Initial CR document itself with description, estimates, etc. need to lead to a Ticket wich should have an aproval process by the different people before Activity will be created (can be rejected as well). Actually Ticket needed to link CR document to the Activity (if approved) or just keep it (in case of deferred) for future, or close it if rejected.
Regards,
Evgueni

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12 Mar 2012 10:33 #9 by babynus
Replied by babynus on topic RE : Change Request
Maybe V2.1 will help :
- A document can be an Origin
- Planned Work for ticket

Regards.

Babynus
Administrator of ProjeQtOr web site

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12 Mar 2012 11:30 #10 by ekolossov
Replied by ekolossov on topic RE : Change Request
Thanks - this definitely will help
Regards,
Evgueni

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12 Mar 2012 12:23 #11 by climb4fun
Replied by climb4fun on topic RE : Change Request
Hi Babynus,

if you add planned work, it would be welcome, if it is in the same manner as on Activities - requested, validated, planned, real -- for Date and work.

Klaus

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12 Mar 2012 12:46 #12 by ekolossov
Replied by ekolossov on topic RE : Change Request
Yes, I think everybody would like it this way! Will become very useful feature!
Regards,
Evgueni

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