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Add product in ticket management

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02 Aug 2012 12:11 #1 by ThierrC49
Add product in ticket management was created by ThierrC49
Hello Babynus,

I would like to propose you an improvement for ticket management link with product :
Context :
I have more than 1 product for each customer
I have more than 1 product for each project

When I open a ticket
- I can choice the project impacted by this ticket
- I can choice the version impacted by this ticket
The version is link with product but I can't see the product impacted by the ticket I see only the version, then in case of multiple product with multiple version for each the choice is difficult.

The workaround that I found is to put in version name the product like this :
PRODUCT - Prototype V2

I think the ticket could manage the product and after that manage the version for this product, because the link exist in data base.

Do not hesitate to comment this (perhaps I don't use this feature correctly :p)

Thierry

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02 Aug 2012 14:01 #2 by ekolossov
Replied by ekolossov on topic Re: Add product in ticket management
The same for requirement as well...

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02 Aug 2012 18:17 #3 by babynus
Replied by babynus on topic Re: Add product in ticket management
The idea to select the version was to avoid to have to select the product before, and then limit the number of clics.
So, of course, description of version must include product name, so that selection of version with same name for different product can be identified.
This recommandation as already been done (maybe it could be automated).
But it is not mandatory if you manage only one product : such projects would blame me to force mandatory input of project before selecting the version.
Babynus
Administrator of ProjeQtOr web site

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03 Aug 2012 22:09 #4 by ThierrC49
Replied by ThierrC49 on topic Re: Add product in ticket management
Thx Babynus,

Ok, small improvement could be to merge both field in selection of version in ticket like you propose :D

BR

Thierry

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