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ProjeQtOr free project management software - Ticket report - Statistics for SLA scenarios - ProjeQtOr
 
 

Ticket report - Statistics for SLA scenarios

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06 Jun 2013 16:47 - 06 Jun 2013 16:48 #1 by Rexeh
Ticket report - Statistics for SLA scenarios was created by Rexeh
Would be great if reports can be run on tickets against a project representing a client, so that statistics could be given on:

- Ticket open time
- Ticket closed time
- Time before first response
- Time before resolved

For a specific ticket type to allow reporting of those types for a client in order to provide SLA reporting

Fantastic tool by the way, we're currently doing a massive migration from Mantis and internal systems to this.
Last edit: 06 Jun 2013 16:48 by Rexeh.

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08 Jun 2013 09:57 #2 by babynus
Replied by babynus on topic Re: Ticket report - Statistics for SLA scenarios
Request recorded as Ticket #1102
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