SSL IMAP

Hello,
You can open the manual when you're on the "input mailbox for tickets" screen (by pressing F1 or opening the manual into your ProjeQtOr instance).
There, you'll find some usefull information about your imap server.
manual.projeqtor.org/html_en/Ticket.html#ticket-fromemail
You probably should enter your imap and port information in the "imap server" field.
Something like :
imap.xxxx.xxx:993
(replace the xxx with your info)

 
 

Hello,
The syntax of your IMAP server is probably wrong (IP address is not expected there).
In my previous post, I mentioned the manual and copied the extract about the configuration you're looking for.
For instance, for gmail, you must type
{imap.gmail.com:143}INBOX
(don't forget the { } )
So you should input your email server domain, there (and your 993 port). Maybe you can ask the administrator of your company to get those infos.

Also, your IMAP user "Projets" or "projets" is weird. We usually expect a full email address there (such as This email address is being protected from spambots. You need JavaScript enabled to view it.) or at least the left part of it (name.lastname). Are you sure you have the right information ?

Obviously, you won't receive any email as long as you get the error message (on the right of your picture) : "cannot connect to mailbox"
So you really need the right imap server and user informations.