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[SOLVED] Tickets and automatically send e-mails

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11 Aug 2023 14:25 - 11 Aug 2023 16:13 #1 by ileduc
Tickets and automatically send e-mails was created by ileduc
Hi,
We are using Projeqtor V10.0.3.
In the workflow of tickets, we send automatically e-mail for some steps.Receiver car answer to this e-mail. It creates a note in the ticket.
For the last workflow’s step (status « fait »), which is a terminal state, Projeqtor sends an e-mail. However, in this case, if the receiver answers there is no note in the ticket.

Is the behaviour link to the fact that the status “fait” is a terminal one ? Should I expect the same behaviour for all terminal status ?
Can you also confirm that a person cannot re-open a ticket when answering to the e-mail ? 

 Thanks for your help.
Best regards 
Last edit: 11 Aug 2023 16:13 by ileduc.

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14 Aug 2023 18:45 #2 by babynus
Replied by babynus on topic Tickets and automatically send e-mails

We are using Projeqtor V10.0.3.

Bad luck, we only support last stable version on the free support.
Consider migrating to latest stable release or subscribe to professionnal support (contact us through contact form if you .are interested)
Babynus
Administrator of ProjeQtOr web site

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17 Aug 2023 12:41 #3 by ileduc
Replied by ileduc on topic Tickets and automatically send e-mails
Hi,
fair enough, we have upgraded to V.10.3.6 and have the same behaviour.
Best regards

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18 Aug 2023 19:21 #4 by babynus
Replied by babynus on topic Tickets and automatically send e-mails

fair enough, we have upgraded to V.10.3.6 and have the same behaviour.

Last stable is V10.4.4 ;)

To answer the first question, no there is no restriction to add notes on ticket "Done".
Only Closed tickets are locked.
Babynus
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21 Aug 2023 14:24 #5 by ileduc
Replied by ileduc on topic Tickets and automatically send e-mails
Hi,
I guess IT miss the latest version :)
Thanks for the answer. Is that right that a ticket cannot be reopen using mail ?

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21 Aug 2023 15:07 #6 by babynus
Replied by babynus on topic Tickets and automatically send e-mails

Is that right that a ticket cannot be reopen using mail ?

Yes, only creation and adding note is possible through emails, no other action.
Babynus
Administrator of ProjeQtOr web site

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