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ProjeQtOr free project management software - ticket's status changed automatically by treatment - ProjeQtOr
 

ticket's status changed automatically by treatment

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18 Jun 2024 10:54 - 21 Jun 2024 10:02 #1 by GLTmalo
hello,

I set up a ticket inbox by activating the include attachments option.

When I send an email from an unlisted sender in my user table with an associated attachment, there is the creation of a ticket with the attachment available in the attached files section => that's great!

I would then like that when I receive another email for this same ticket, if this ticket is in closed status, its status is automatically changed to open status.

Any idea ?

regards

Gltmalo
Last edit: 21 Jun 2024 10:02 by GLTmalo.

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25 Jun 2024 22:10 #2 by babynus
It could be a new feature...

Babynus
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