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Assign 2 users to a ticket

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17 Apr 2025 10:39 #1 by fxandrei
So i have a situation where ideally i could assign multiple people to a ticket.
Im talking about 2 specific roles: Developer, and Tester.
I already have a field for "Responsible".
Ideally i could have another field where i could put the tester, and see both person in the list with all the tickets.

Now, the only way i could set 2 persons is in the detail tab, but i cant see them in the list of all the tickets.

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17 Apr 2025 11:09 #2 by alainforma
Hello

The solution could be to activate an additional field named coordinator that you will find in the global parameters concerning tickets

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17 Apr 2025 12:35 #3 by fxandrei
Replied by fxandrei on topic Assign 2 users to a ticket
I cannot find that setting. Can you tell me where exactly it is ?
Is it something new ?
Im on 11.4.2

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17 Apr 2025 14:23 #4 by alainforma
global parameter / WORK / TIcket / last line.

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17 Apr 2025 14:44 #5 by fxandrei
Replied by fxandrei on topic Assign 2 users to a ticket
It was on tab "Activity".

Last line there is "Manage accountable on tickets"

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