Read email and create a ticket

Hi
I am still new at this application.
I am trying to read an email address and the created a ticket from the email.
I have confirmed and PHP IMAP ext is installed
I have tried version 12.2.1 as well as 12.4.2 the cron fail messages are different but neither work.
When I run openssl s_client -connect server.name:993 and then do the a login with username and password from the unix console of another server I get the connected
I have tried using {server.name:993}Inbox, {ipaddress:993}Inbox, without the {} ie: server.name:993 but the where I put the Imbox
In version 12.2.1 i get Cannot connect to ticket mailbox #1 | getmail
2026-01-22 17:38:17.845 ***** ERROR ***** [V12.2.1] [CLOSED] IMAP connection broken (server response)

In version 12.4.2 I get on file '/home/projeqtor/public_html/external/PHPImap/webklex/php-imap/src/Connection/Protocols/Protocol.php' at line (208)

What am I doing wrong