Access rights

Hi there.

That's my first post so I hope I'm not starting with a dumb question, but I couldn't find any answer searching the previous posts.
I couldn't figure out how to implement a rule on access rights that allow my team members to "see" all tickets (for example) and update only tickets that they are responsible for. I managed to make them allowed to update only tickets they own, but that's not the case.
Any ideas on how can I implement this permission rule?
If there's no way to implement that, I kindly suggest this to be implemented on future versions.

Thanks.

I see. I tried a lot before opening this topic and tested almost all combination of access modes, so I was pretty sure that I was going to get this answer anyway.

Talk about the implementation of a solution, I think that from the practical point of view both will work (extending "Own" or having a new "Responsible", as long as this one allows the user to see own elements too and not just the elements that the user is responsible for), but extending the "Own" access mode will limit the options, as in some situations is useful limiting the access and from the conceptual point of view being responsible for something don't makes you the owner of it.

I don't know what's easier to implement but IMO a new "Responsible" access mode that allows the user to see all responsible elements + created elements is the best solution.

Thanks again!

- AL

Hi Babynus,

may be it's clear, but let me chip in for specification. Does mean:

Own elements to be responsible or / and to be assigned to and / or be issuer and / or requestor?

Regards,

Klaus