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ProjeQtOr free project management software - Simple Ticket - Impossible to close ticket - ProjeQtOr
 

Simple Ticket - Impossible to close ticket

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24 Oct 2013 19:26 - 24 Oct 2013 19:30 #1 by lfrugere
Simple Ticket - Impossible to close ticket was created by lfrugere
Hi,

We give access to Simple Ticket and Ticket to a specific group of users.

After they create a ticket and this ticket done and shipped ("Livré" with french translation) this ticket cannot be closed in Simple Ticket view.

When they use classic Ticket view, same ticket can be closed or canceled.

Can you reproduce this issue ?

Thanks in advance,

Lionel.
Last edit: 24 Oct 2013 19:30 by lfrugere.

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25 Oct 2013 18:29 #2 by babynus
Replied by babynus on topic Simple Ticket - Impossible to close ticket
Yes it can be reproduced, as it is designed this way : cannot change status on simple ticket.
Babynus
Administrator of ProjeQtOr web site

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25 Oct 2013 18:56 #3 by lfrugere
Replied by lfrugere on topic Simple Ticket - Impossible to close ticket
Ok, thanks for your answer.

So we have to change our settings and give access to classic ticket view for all users.
On the other hand, could you add a such mecanism (closing system for simple ticket) to your nice to have list ? This would benefit for this module.

Thanks for your product,

Lionel.

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28 Oct 2013 17:00 #4 by babynus
Replied by babynus on topic Simple Ticket - Impossible to close ticket
Ticket #1213 recorded
Babynus
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