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Erreur when sending mail

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01 Aug 2011 13:58 - 01 Aug 2011 13:58 #1 by sa
Erreur when sending mail was created by sa
Hello,

I have an other problem after upgrading. The mailing function is not correct; i have an error when trying to send the information mail after creating a ticket, activity or updating the status, etc.....

Can you help me?

Thank you

the log error is:

2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 23:00:03 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'StatusMail' returned more than 1 element
2011-07-31 23:00:03 ***** ERROR ***** Too many rows on StatusMail for element 'Activity' and status 'assigned'
2011-07-31 23:10:31 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'StatusMail' returned more than 1 element
2011-07-31 23:10:31 ***** ERROR ***** Too many rows on StatusMail for element 'Ticket' and status 'assigned'
2011-07-31 23:13:36 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'StatusMail' returned more than 1 element
2011-07-31 23:13:36 ***** ERROR ***** Too many rows on StatusMail for element 'Activity' and status 'assigned'

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01 Aug 2011 15:47 #2 by babynus
Hi,

Issue is not due to new release.
It's due to your parametering.

Just check in "Mail on status change" sreen.
You should have some double entries :
check that you only have one line for each "element Type" / "status" couple.
Delete the extra ones and all should get back to normal.

Regards
Babynus.

Babynus
Administrator of ProjeQtOr web site

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01 Aug 2011 23:25 #3 by sa
Replied by sa on topic RE : Erreur when sending mail
thanks

Regards

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