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ProjeQtOr free project management software - New role and status of ticket - ProjeQtOr
 
 

New role and status of ticket

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14 Mar 2016 19:06 - 14 Mar 2016 21:16 #1 by mihau
New role and status of ticket was created by mihau
Hey

I did new profile - for people who has to see only tickets and finally change their status to "done". I configured available forms (only tickets checked) chose in profile details "only responsible for" and this user can see its tickets but there is only one status available -> assigned. I cannot change it to any other.

Any ideas how to change it?
Last edit: 14 Mar 2016 21:16 by mihau.

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14 Mar 2016 23:43 #2 by babynus
Replied by babynus on topic New role and status of ticket
You must correctly configure your workflow.
But default, new profiles are not included in workflows, so you have to check it.
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14 Mar 2016 23:46 #3 by mihau
Replied by mihau on topic New role and status of ticket
Thanks for quick reply!

I'm newbe in ProjeQtor. Which workflows do you mean?

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15 Mar 2016 09:45 #4 by babynus
Replied by babynus on topic New role and status of ticket
On Ticket, check Ticket Type
On Ticket Type, check Workflow
On workflow (menu Controls & Automations >> Workflow) check who can move from 1 status to another. Use [F1] to get help.
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15 Mar 2016 20:17 #5 by mihau
Replied by mihau on topic New role and status of ticket
That was really helpfull thanks! I didn't see slider in workflow previously :P

I have another question - is it possible to disable changing responsible person in ticket for new profile?

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15 Mar 2016 20:32 #6 by babynus
Replied by babynus on topic New role and status of ticket

mihau wrote: That was really helpfull thanks! I didn't see slider in workflow previously :P

I have another question - is it possible to disable changing responsible person in ticket for new profile?


Not directly, not on ticket.
But it's easy to do if you giva access only to Simple Ticket.
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