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Email templates fields

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12 Sep 2018 11:48 #1 by ldumas
Email templates fields was created by ldumas
Hi,

I'm trying to "play" with email templates and i'm quite stuck on one thing, i'm trying to put the "creationDateTime" of a ticket in a mail but can't work...?

So i opened the F1 help and i can see that : in the template, user can use any property of the updated object to show in the mail, just use ${propertyName} for instance ${name} will display the name of the item, ${id} will display its id

so i tested to put ${creationDateTime} into my template but ... :(

Any idea ?

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13 Sep 2018 09:30 #2 by babynus
Replied by babynus on topic Email templates fields
Hi,

so i tested to put ${creationDateTime} into my template but ... :(

But what ?
What is result ?
${creationDateTime} still displayed or replaced with blank ?

I've just tested, and it works fine...

My template :


My email trigger :


The email received :
Babynus
Administrator of ProjeQtOr web site
Attachments:

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13 Sep 2018 09:37 #3 by ldumas
Replied by ldumas on topic Email templates fields
Here is what i get :

https://www.screencast.com/t/JFb9kJZsgZ6
Attachments:

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13 Sep 2018 09:53 #4 by babynus
Replied by babynus on topic Email templates fields
check that there is no "hidden" html code in the field.
You can switch editor to html format or simply : cut text, copy is simple text editor (notepad), copy from text editor, paste on template.
Babynus
Administrator of ProjeQtOr web site

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13 Sep 2018 09:55 #5 by ldumas
Replied by ldumas on topic Email templates fields
I have something called "class=scayt-misspell-word", what is that ?

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13 Sep 2018 09:59 #6 by babynus
Replied by babynus on topic Email templates fields
It is interaction of the spell checker...
Remove extra html.
You must have ${creationDateTime} in one single work in the html code
Babynus
Administrator of ProjeQtOr web site

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