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[SOLVED] Error in sending Mails after upgrade to 8.6.0

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22 Sep 2020 13:00 #1 by magast
After upgrade to 8.6.0 i get this error in Logfile.
Mails could not be sent and manual start of Cron results in a gray button.

2020-09-22 12:57:32.297 ===== TRACE ===== Cron started at 22/09/2020 12:57:32
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] EXCEPTION *****
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] on file '/home/markus/projeqtor/external/html2pdf/src/Html2Pdf.php' at line (5690)
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] cause = The content of the TD tag does not fit on only one page
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] => #0 /home/markus/projeqtor/external/html2pdf/src/Html2Pdf.php (1455) -> _tag_close_TD()
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] => #1 /home/markus/projeqtor/external/html2pdf/src/Html2Pdf.php (1409) -> _executeAction()
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] => #2 /home/markus/projeqtor/external/html2pdf/src/Html2Pdf.php (611) -> _makeHTMLcode()
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] => #3 /home/markus/projeqtor/model/AutoSendReport.php (223) -> writeHTML()
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] => #4 /home/markus/projeqtor/model/Cron.php (537) -> sendReport()
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] => #5 /home/markus/projeqtor/model/Cron.php (399) -> run()
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] => #6 /home/markus/projeqtor/tool/cronRelaunch.php (30) -> relaunch()
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] The content of the TD tag does not fit on only one page
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] Exception while executing CRON script : fix the source issue and manually restart the CRON Process

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22 Sep 2020 13:24 #2 by Flou
Hello,

Your cron is running, the gray button appear when you stop the cron, and he turns red when it's realy stopped.
To be sure to stop it look in administration.
What reports are you looking to send?

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22 Sep 2020 13:33 - 22 Sep 2020 13:35 #3 by magast
Hello,
thank you for your answer.
1. I am not able to stop cron even in administration.
2. the reports i try to send are simply messages of ticket status changes

I wonder about this message:
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] The content of the TD tag does not fit on only one page
2020-09-22 12:57:36.384 ***** ERROR ***** [V8.6.0] Exception while executing CRON script : fix the source issue and manually restart the CRON Process


The problem appears since upgading to 8.6.0 yesterday.

Is it possible to delete the list of mails to send ?

Best regards
Markus
Last edit: 22 Sep 2020 13:35 by magast.

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22 Sep 2020 14:04 - 22 Sep 2020 14:04 #4 by Flou
Your cron try to relunch it's beacause you can't stop it.
For delete the list of reports to send, you go on scheduled report and delete this report.

The report it's to big for html2pdf, that's why you have an issue.
Last edit: 22 Sep 2020 14:04 by Flou.

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22 Sep 2020 14:09 #5 by magast
GREAT !!!!

The problem was not in the ticket status-mails but in this single scheduled report.

THANK YOU fro this information.

The issue is solved.

Greetings from Austria/Tirol.

Markus
The following user(s) said Thank You: Flou

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