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Strange ticket type values on Tickets (simple) results

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01 Mar 2021 00:43 - 01 Mar 2021 00:53 #1 by pakkes
Strange ticket type values on Tickets (simple) results was created by pakkes
Hi.
I'm facing strange values on ticket type column, while performing a search on Tickets (simple) screen. Please see the image:

 

This result shows only while logged as Administrator, other users with different access levels find the correct ticket type values. The issue happens with most recent version v9.0.4, both for old and new graphic interface.
I've checked the log files, too, looking for possible errors .. and found nothing.
Many thanks for your huge and daily efford to keep this software the best software around.
Attachments:
Last edit: 01 Mar 2021 00:53 by pakkes.

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01 Mar 2021 11:20 - 01 Mar 2021 11:21 #2 by Arkhanje
Replied by Arkhanje on topic Strange ticket type values on Tickets (simple) results
Hello,

We are unable to reproduce this error.

Maybe try to refresh your browser cache.
Also test to also click on "reset" in the organization of your columns.

If despite this the error persists, send us the capture of your javascript console of your browser and the ticket types screen.

cordially
Last edit: 01 Mar 2021 11:21 by Arkhanje.
The following user(s) said Thank You: pakkes

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01 Mar 2021 22:17 #3 by Tony44
Replied by Tony44 on topic Strange ticket type values on Tickets (simple) results
Hi,

Arkhanje wrote: Also test to also click on "reset" in the organization of your columns.

Indeed, see here :
www.projeqtor.org/fr/forum-fr/2-submit-i...ly-in-tickets-simple

This workaround works fine, but there must be an issue somewhere.
Tony44

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01 Mar 2021 23:03 #4 by pakkes
Replied by pakkes on topic Strange ticket type values on Tickets (simple) results
Many thanks. I will check your suggestions.
Regards

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01 Mar 2021 23:06 #5 by pakkes
Replied by pakkes on topic Strange ticket type values on Tickets (simple) results
Hi.
I really appreciate your suggestion. I've followed the suggested link, then reset the columns list: the issue has been fixed.
Many thanks for this quick suggestion.
Regards

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