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ProjeQtOr free project management software - [SOLVED] Responsible can't be changed for tickets with configuration to product - ProjeQtOr
 

[SOLVED] Responsible can't be changed for tickets with configuration to product

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04 Mar 2022 11:30 #1 by RoBra81
Hello,

following situation: I created a ticket with assignment to a product within configuration. When creating the ticket I automatically became the responsible for that ticket. Trying to change this was not successful (messing: no changes within ticket). After removing product assignment within configuration I was able to change or clear responsible. As soon as assigning product again I get responsible again.
How do I change responsible when product assigned?

Thanks in advance
Ronny

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08 Mar 2022 09:45 #2 by Arkhanje
Hello 

You must be the product responsible and you must have enabled the responsible recovery setting.

In configuration > global parameter > Activity > Ticket, try to set the parameters "ticket responsible from product responsible" to never.
The following user(s) said Thank You: RoBra81

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08 Mar 2022 10:04 #3 by RoBra81
That setting worked - thank you!

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