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Error CRON checkEmails

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08 Apr 2022 00:21 #1 by mcanuto
Error CRON checkEmails was created by mcanuto
Hello,

we have this error on the log :
2022-04-08 00:15:33.854 ===== TRACE ===== Cron::run() - Error on checkEmails()
2022-04-08 00:15:43.857 ***** ERROR ***** [V9.3.1] ERROR *****
2022-04-08 00:15:43.857 ***** ERROR ***** [V9.3.1] on file '/var/www/html/projeqtor/model/Cron.php' at line (858)
2022-04-08 00:15:43.857 ***** ERROR ***** [V9.3.1] cause = mkdir(): Permission denied
2022-04-08 00:15:43.857 ***** ERROR ***** [V9.3.1] mkdir(): Permission denied in Cron.php at line 858
2022-04-08 00:15:43.857 ***** ERROR ***** [V9.3.1] Error while executing CRON script : fix the source issue and manually restart the CRON Process
2022-04-08 00:15:43.857 ===== TRACE ===== Cron::run() - Error on checkEmails()

We tried to figure out where the problem is and the folder exists and we even changed the rights to 777 in order to give full rights to everyone.

We are using a link to a distant folder and it should be working.

Do you have any idea why we have this problem and how to solve it? This is blocking all the ticket's creation by email.

Thank you.

Regards,
MCanuto

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08 Apr 2022 09:00 #2 by babynus
Replied by babynus on topic Error CRON checkEmails
First V9.3.1 is not the latest stable release of V9.3, you should migrate at least to V9.3.5.
Second, we only support last stable release on this forum, so you should migrate to V9.4.4 or subscribe to our professionnal support.
Last, issue is while storing attachments of incoming emails in tha attachment directory. This directory is defined in Global parameters, and may be different from default ../files/attach
Babynus
Administrator of ProjeQtOr web site

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08 Apr 2022 11:36 #3 by mcanuto
Replied by mcanuto on topic Error CRON checkEmails
Thank you, we'll do.

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