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ProjeQtOr free project management software - Planning and Activity pages take forever to load - ProjeQtOr
 
 

Planning and Activity pages take forever to load

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04 Nov 2023 07:58 #1 by maitreyp
Planning and Activity pages take forever to load was created by maitreyp
Hello,

I am using 11.0.1 version of the ProjeQtor. The Planning and Activity pages take forever to load the data. They load quite fine on individual logins (as they have dedicated and limited data only  ), but for the admin login it takes minutes and sometime it doesn't load the data at all.
Attachments:

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06 Nov 2023 09:22 #2 by Arkhanje
Replied by Arkhanje on topic Planning and Activity pages take forever to load
Hello,

could you give us more clues?
Capture the browser console, configure your servers...
things that might help us understand why your admin session is having issues

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06 Nov 2023 09:24 #3 by Plucks
Replied by Plucks on topic Planning and Activity pages take forever to load
Hello,
Does your webserver meet the "size of server" recommandation ? Of course it depends on the number of activities and projects you manage, etc.
 

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06 Nov 2023 13:11 #4 by maitreyp
Replied by maitreyp on topic Planning and Activity pages take forever to load
Following are my server configurations:

OS: Windows
PHP version: 7.4.26
MySQL version: 5.7.36
RAM: 8GB

All the php.ini configurations which are mentioned here: www.projeqtor.org/en/product-en/technica...uct-prerequisites-en are already setup on our server.

Furthermore, I am attaching a short video displaying the browser console and Network calls. Please download the video recording from this url: we.tl/t-YYLfCDRWFr

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07 Nov 2023 09:55 #5 by babynus
Replied by babynus on topic Planning and Activity pages take forever to load
Hi,

Thanks for the Video.
I don't know how many lines you try and display in the Gantt view, but it seems your server is not happy with the volumetrics : it takes 38s to build the data.
So possibly with other concurrent access, you may get a Timeout.

First check CPU of your server : the server should have several CPUs, possibly more than two depending on number of connected user. 
NB : your IT can explain your CPU is not loaded at it just gets an average load for several minutes, and if it does not examine the load when hevy requests CPU may appear not loaded.
Also check for CPU speed : the faster the better.

Then you can apply number on lines restrictions : you possibly don't need to see 5000 lines in the Gantt view.
So try and select a project in the project selector to restrict number on lines, or lower "number on lines to display in thez Gantt view" in the Global Parameters screen.
Babynus
Administrator of ProjeQtOr web site

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16 Nov 2023 06:58 #6 by maitreyp
Replied by maitreyp on topic Planning and Activity pages take forever to load
Hello,

Thank you for your answer.

First, we have a dedicated system to run the ProjeQtor. So, I am 100% sure there is no issue of CPU or RAM or space or bandwidth. The hardware configurations are more than what it's needed to run a php based program. I have already provided my system specification in the above reply.

Second, we do not have any concurrent users more than 10 at any given time. And none of them do any heavy activity in the ProjeQtor on the same day at the same time.

Third, I changed the parameter "max items to display in Gantt Planning" to 1000 from 4000. The screen at "Activities" still not loading even after 10minutes!

This seems a very serious optimization issue in the product. And as I am not able to add any new activity, the whole purpose of using ProjeQtor is nullified. Please help to resolve the issue as soon as possible.

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