Hi,
New CRITICAL problem just found after last upgrade - when downloaded - document is corrupted and cannot be opened (Word offering to select encoding). we have checked log - there is nothing, we can open document directly from server, so document is not corrupted but download are not working for the most of the documents
Sample file uploaded on document #9 :
- can be downloaded and opened without any issue
Your own file at the same place :
- can be downloaded, but cannot be opened
=> I check directly getting it from server : cannot be opened neither.
=> I'm afraid your file is corrupted at source.
Could you please try, on the Demo :
- upload simple text file as document version
- upload same simple text file as attachment
- upload pdf file as document version
- upload same pdf text file as attachment
- upload doc file as document version (already done)
- upload same doc text file as attachment
Thanks.
You also tell me that uploaded file, fetched from server : how did you fetch it from server : SFTP ? in Binary or text mode ?
Very Strange.
It seems some UTF8 conversion has been applied.
What I did :
- download your file on Document #9 version 1.0
- open this doc with word : issue (request for conversion)
- open your doc with notepad, check encoding (= UTF8), change encoding to ANSI, save
- open this doc with word : OK
- upload this new doc as V3
- download the V3 doc, open it with word : OK
It seems that it is your upload that got wrong.
What browser are you using ? What version ?
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