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JPG attachment

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23 Aug 2013 18:08 #1 by Martin
JPG attachment was created by Martin
When we attach a jpg file in a ticket or activity (I haven't tried the others)

There is an error on the screen.

Thanks for your feedback
Attachments:

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23 Aug 2013 18:45 #2 by babynus
Replied by babynus on topic JPG attachment
You will find the detailed error on the log file.
Most likely it is an access right issue on file system when attahced files en temp thumbs are saved.
Babynus
Administrator of ProjeQtOr web site

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26 Aug 2013 15:37 #3 by Martin
Replied by Martin on topic JPG attachment
Hello,
Thanks for your quick answer!

Unfortunately I saw it only now :(

You are right, there is an error in the log file, but what to do? :S

2013-08-26 15:23:33 ***** ERROR ***** ERROR *****
2013-08-26 15:23:33 ***** ERROR ***** on file '/var/www/html/projectorria/tool/file.php' at line (137)
2013-08-26 15:23:33 ***** ERROR ***** cause = mkdir(): Permission denied

I don't understand as the system allowed to create it and we can see this attachment link in the SQL tables. So having a permission problem on read and not on write looks strange :)

Thanks in advance for your support

M

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27 Aug 2013 01:01 #4 by babynus
Replied by babynus on topic JPG attachment
The user running PHP must have right access to /files directory as it tries to create /files/thumbs directory.

Either you give write rights to /files, or you create /fuiles/thumbs and give write rights to this folder (755 at least)
Babynus
Administrator of ProjeQtOr web site
The following user(s) said Thank You: Martin

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28 Aug 2013 15:19 #5 by Martin
Replied by Martin on topic JPG attachment
Hello,

As the rights were already the one you recomanded me, I finally deleted the Thumbs folder that was already existing (but empty) and it has been recreated automatically by the site when i opened the ticket where the jpg was attached.

So everything is ok now

Thanks for your support.

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